Payment Policy:
All payments are completed by PAYPAL, a secure payment method, or Credit Card. We do not receive or store any payment information. Products are listed in Canadian dollars, and PAYPAL or your credit card company provides up to date currency conversions from any currency. Please see www.xe.com for an idea of what your conversion rate could be. GST will be added to orders in Canada.
- Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.
Shipping:
For Bag Supplies & Preprinted Patterns:
- All items will be posted in 1-2 business days. Items are shipped Monday through Friday.
- Sometimes delivery can be somewhat faster, or sometimes a little slower, so please allow up to 15 business days for delivery. If your package hasn't arrived within 15 business days, please email me so I can review your order details. Unfortunately, I can't be responsible for the errors or delays of others in delivering your package but I will do what I can to locate the package for you.
- We can NOT be responsible for lost or stolen packages. We cannot track or replace any UNTRACKED packages. Oversize letters in Canada and Small Packet Air - NOT TRACKED (8-10 business days) to USA, are not tracked, traceable or replaceable if lost or stolen.
- Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.
Shipping Rates:
Shipping rates vary from country to country. We use live shipping rates provided by our integration with Canada Post. Canada Post uses the weight of your order and your location, based on the address you provide, to give you shipping rates. The best way to find out what shipping is going to be, is to add the items to your cart, add your address at checkout, and then you will be able see shipping rates before you pay!
Delivery Policy:
For PDF Sewing Patterns: A download window will automatically open directly after your payment. If you are not able to download because you are at work or on another device, no worries, you will also receive an email with a link for you to click to download your pattern instantly. This email is sent to you just in case your download window didn't work for some reason. Please let me know if you cannot access your download before it expires.
For Bag Supplies & Preprinted Patterns:
**** Shipping within Canada is 3 - 9 business days for Expedited Parcel depending on your region.
**** Shipping within Canada is 3 - 14 business days for Oversize Letter depending on your region. There is NO Tracking on Oversize Letter.
**** Shipping to USA is 8 - 14 business days depending on your region. There is NO TRACKING on "Small Packet Air".
**** Shipping International Overseas (Outside of Canada and USA) is 8-14 business days, or more depending on your region.
Return Policy:
For PDF Sewing Patterns: Due to the nature of the product, there are no refunds for PDF sewing patterns.
Physical Products: It's important to us that you are happy with your purchase, but if for any reason you are not satisfied with our products simply email me within 5 days of receiving your package. Items must be then returned within 30 days of receipt for full refund (minus the delivery charge). We are a small company and simply cannot pay for shipping for you to return you product if you have decided you don't want it. Please make sure you double check measurements and read product details before purchasing. To qualify for a refund the goods MUST be unused, and in resaleable condition, once inspected by us we’ll refund the amount to paypal within 14 days. Shipping amounts will not be refunded
Non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at janelle@emmalinebags.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at janelle@emmalinebags.com and send your item to: Box 5080 Spruce Grove AB, T7X 3A2
Shipping
To return your product, you should mail your product to:
Emmaline Bags
110 - 636 King ST
Spruce Grove AB T7X 4K5
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
