We don't ship everywhere in the world, but we do ship to many countries. Add some items to the cart, put in your location and check out our rates. If your country is not available, contact us and we'll see if we can add you.Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.
** DURING THE COVID-19 PANDEMIC, CANADA HAS SUSPENDED SERVICES TO SOME COUNTRIES. IF YOU ARE NOT OFFERED YOUR COUNTRY AT CHECKOUT, WE ARE NOT ABLE TO SHIP TO YOU RIGHT NOW.
Packages are shipped via Canada Post, UPS, or DHL (depending on your location). Canada Post shipments are passed on to your local postal services, such as USPS & Aus Post.
When choosing Canada Post, if you choose "Tracked" shipping in the shipping options, your package will be tracked. Expedited & Xpresspost packages are automatically tracked. Oversize Letter and Small Packet are NOT TRACKED. UPS & DHL packages are also tracked.
Typically your order will be shipped 1-2 business days after your order is created. There is no shipping on weekends or statutory holidays.
**DURING THE COVID-19 PANDEMIC, OUR FULFILLMENT TIMES ARE LONGER THAN USUAL, PLEASE ALLOW US 3-4 BUSINESS DAYS TO SHIP YOUR ORDER.
We need 1-2 business days to process your order, and we will email you when it is ready! We do strive to have it ready the same day, but just in case it's further in the queue, we do say 1-2 days just in case!
Checkout, Payments & Import Tax
Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs /import tax regulations. If you are in European countries, you may need to pay VAT or other taxes that are not included in our prices.
USA has implemented an 25% Import Tax on all metal products from China, which can include our bag making hardware. Please check your import tax. This is a new law and we are not sure if your order will be assessed. (Since US customers have their order total converted to US dollars, which is about 30% less than the Canadian total, the 25% tax is usually inconsequential. Our customers love our products!)
Checkout in Canadian dollars and the payment will be converted to your currency after payment by paypal or credit card. Please check your paypal or credit card statement to see the conversion to your currency!
We have an ongoing promotion for our retail shoppers on the website! When you add $75.00 worth of product to the cart, you will get an automatic 10% discount. This is calculated in Canadian Dollars, so if you want to see how close you are to the discount, you can change the currency picker to CAD just to check where your subtotal is!
We cannot add items to your payment automatically (paypal or credit card), because we do not have access to your personal credit card or payment information. If we need to add/change/remove items from your order, please reply to your order confirmation email to see if we are able to do it before shipping. We cannot promise that we will be able to do this before your order is shipped. If an additional payment is required by you, we will send you an online checkout invoice for payment, and your order will be shipped after payment is made.
If you are not seeing our photos, your browser needs to be updated. Our website works best on the most up to date versions of Chrome, Internet Explorer, Firefox & Safari.
If you are using the dropdown arrows in the product pages to choose sizes or finishes, but it's only allowing you to use the top choice, chances are your browser needs to be updated. Our website works best on the most up to date versions of Chrome, Internet Explorer, Firefox & Safari.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You can read the return policies HERE.
If you have questions about the the items you have received, we would be happy to help as soon as we hear from you. Please reply to your Order Confirmation email or use the contact form.
About Sewing Patterns
When you download your new pattern, please make sure you SAVE the file into a folder where you will remember where it is. A folder named "Bag Patterns" on your desktop might be a good location. Back up your computer regularly, or store your files on a service like Google Drive or Dropbox, so that if you computer crashes, your patterns will not be lost. This happens very often!
When you download your sewing pattern, it should be saved on your computer so that you can reprint the pattern pieces again if needed. Search your folder where your downloads go, or do a file search on your computer with the title of the pattern.If you still can't find it after searching, and you purchased it BEFORE July 1, 2015, please send us a message on the contact form and provide your email address and last name that is registered to your paypal so that a search can be done for your proof of payment and a new file can be emailed to you. If you still can't find it after searching, and you purchased it AFTER July 1, 2015, please log into your customer account on this website to look at your previous purchases so you can download it again.
Seam allowances are all always included in the pattern pieces, unless otherwise noted.
Always print your patterns from Adobe Reader, a free downloadable program that you can find HERE.
Pattern pieces include a 1" test square so that you can see if you are printing your pattern pieces the correct size. When printing from Adobe Reader, make sure you choose "ACTUAL SIZE" in the print settings. Go HERE for instructions to help you print your pattern correctly.
The reason this is happening is because Adobe Reader did an update to their software which prints transparencies black. This is particularly an issue on our pattern pages because they have transparent areas. To fix this, you need to update your Adobe Reader. If you need to update, you can do that under the "help" tab by clicking "check for updates." If you are working on a device that is older and will not allow you to update, a fix for this is to print the PDF in black and white, or print just those pages in Black and white. If you don't have Adobe reader, a free download, GET IT HERE!
You can contact us through our contact page, and we will be happy to assist you.