We don't ship everywhere in the world, but we do ship to many countries. Add some items to the cart, put in your location and check out our rates. If your country is not available, contact us and we'll see if we can add you. Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.

Packages are shipped via Canada Post, UPS, or DHL (depending on your location). Canada Post shipments are passed on to your local postal services, such as USPS & Aus Post. 

All of the shipping options we offer are tracked, except for the Oversize Letter option that is only offered within Canada. There is no tracking on postage stamps.

Typically your order will be shipped 1-2 business days after your order is created. There is no shipping on weekends or statutory holidays. 

**DURING THE COVID-19 PANDEMIC, OUR FULFILLMENT TIMES ARE LONGER THAN USUAL, PLEASE ALLOW US 3-4 BUSINESS DAYS TO SHIP YOUR ORDER.

Please read our shipping terms on our Shipping & Returns Page.

Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs /import tax regulations. If you are in European countries, you may need to pay VAT or other taxes that are not included in our prices. 

USA has implemented an 25% Import Tax on all metal products from China, which can include our bag making hardware. Please check your import tax. This is a new law and we are not sure if your order will be assessed. (Since US customers have their order total converted to US dollars, which is about 30% less than the Canadian total, the 25% tax is usually inconsequential. Our customers love our products!)

Checkout in Canadian dollars and the payment will be converted to your currency after payment by paypal or credit card. Please check your paypal or credit card statement to see the conversion to your currency!

We have an ongoing promotion for our retail shoppers on the website! When you add $75.00 worth of product to the cart, you will get an automatic 10% discount. This is calculated in Canadian Dollars, so if you want to see how close you are to the discount, you can change the currency picker to CAD just to check where your subtotal is!

If you are not seeing our photos, your browser needs to be updated. Our website works best on the most up to date versions of Chrome, Internet Explorer, Firefox & Safari. 

We cannot add items to your payment automatically (paypal or credit card), because we do not have access to your personal credit card or payment information. If we need to change or remove items from your order, please CONTACT US to see if we are able to do it before shipping. We cannot promise that we will be able to do this before your order is shipped, but we will do our best. If an additional payment is required by you, we will send you an online checkout invoice for payment, and your order will be shipped after payment is made.

To add a second order, if we have not yet shipped the original order, feel free to place a 2nd order and mention in the order notes (found in cart) that this is a 2nd order and we will combine it with the first one if we can. When shipping, we will refund the shipping overage on the combined order. NOTE: The second order will not jump the queue to be shipped with the first order; the 1st order will move down the order queue to ship within the fulfillment times of the 2nd order. The 10% discount you may have received on your first order (for an order over $75.00), will not apply to your 2nd order unless it is also over $75.00.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just CONTACT US and we’ll take you through the process. You can read the return policies HERE.

When you download your new pattern, please make sure you SAVE the file into a folder where you will remember where it is. A folder named "Bag Patterns" on your desktop might be a good location. Back up your computer regularly, or store your files on a service like Google Drive or Dropbox, so that if you computer crashes, your patterns will not be lost. This happens very often!

When you download your sewing pattern, it should be saved on your computer so that you can reprint the pattern pieces again if needed. Search your folder where your downloads go, or do a file search on your computer with the title of the pattern.If you still can't find it after searching, and you purchased it BEFORE July 1, 2015, please send us a message on the contact form and provide your email address and last name that is registered to your paypal so that a search can be done for your proof of payment and a new file can be emailed to you. If you still can't find it after searching, and you purchased it AFTER July 1, 2015, please log into your customer account on this website to look at your previous purchases so you can download it again.

Seam allowances are all always included in the pattern pieces, unless otherwise noted. 

Always print your patterns from Adobe Reader, a free downloadable program that you can find HERE.

Pattern pieces include a 1" test square so that you can see if you are printing your pattern pieces the correct size. When printing from Adobe Reader, make sure you choose "ACTUAL SIZE" in the print settings. Go HERE for instructions to help you print your pattern correctly.