Click "Contact Us" to speak with one of our agents on our help desk. Here you can look at your orders, track, and even get answers for questions you have. If you don't find what you need, you will be able to send a message and we will reply by email as soon as we can! We hope you like our "help desk" experience and look forward to your feedback. You can also email us at service @ emmalinebags.com, but please try "contact us" because you might get the answer to your question in a snap!