Shipping & Policies
All payments are completed by PAYPAL, a secure payment method, or Credit Card. We do not receive or store any payment information. Products are listed in Canadian dollars, and PAYPAL or your credit card company provides up to date currency conversions from any currency. Please see www.xe.com for an idea of what your conversion rate could be. GST will be added to orders in Canada.
For PDF Sewing Patterns: A download window will automatically open directly after your payment. If you are not able to download because you are at work or on another device, no worries, you will also receive an email with a link for you to click to download your pattern instantly. This email is sent to you just in case your download window didn't work for some reason. Please let me know if you cannot access your download before it expires.
For Bag Supplies & Preprinted Patterns:
- All items will be posted by the next business day. Items are shipped Monday through Friday.
- Sometimes delivery can be somewhat faster, or sometimes a little slower, so please allow up to 15 business days for delivery. If your package hasn't arrived within 15 business days, please email me so I can review your order details. Unfortunately, I can't be responsible for the errors or delays of others in delivering your package but I will do what I can to locate the package for you.
- I can NOT be responsible for lost or stolen packages.
- Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.
For PDF Sewing Patterns: Due to the nature of the product, there are no refunds for PDF sewing patterns.
Returning Products: It's important to us that you are happy with your purchase, but if for any reason you are not satisfied with our products simply email me within 5 days of receiving your package. Items must be then returned within 7 days of receipt for an exchange or a full refund (minus the delivery charge). We are a small company and simply cannot pay for shipping for you to return you product if you have decided you don't want it. Please make sure you double check measurements and read product details before purchasing. To qualify for a refund the goods MUST be unused, and in resaleable condition, once inspected by us we’ll refund the amount to paypal within 14 days. Shipping amounts will not be refunded.
Damaged/Faulty Goods: If you find any of your goods are damaged or the wrong product was provided to you as a result of our error, return the unopened and/or unused goods and according to your instructions we will either exchange them or reimburse the cost of the items and the delivery charge. Please email me within 5 days of receiving your package, so we can establish your needs quickly.
When returning items we recommend you track your order, as we cannot accept responsibility for parcels lost in transit. Please pack items suitably to prevent damage in transit. Please include your name, address, order reference number, reason for the return and the action you would like us to take with all returns.
If you have any other questions, please EMAIL.